Staffing Coordinator (f/m/d) - Global SAP and AMS Empowering you – to break new ground! We want to shape the future with vision and innovation. Be part of it and develop your full potential! As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 10,000 employees in more than 30 countries, we design, implement and develop custom-fit SAP solutions for our global customers. As Staffing Coordinatior (f/m/d) in the Global Managed Services business unit, you can expect a global team of over 3,400 colleagues who share your passion for SAP. Would you like to take the next step in your career and be part of our highly qualified team? Then you should design innovative projects with us and accompany our customers on their way to digital transformation as a long-term partner in the age of S/4HANA! Are you ready to break new ground? Location: Bautzen or Dresden That is what makes us special: ■ Team-oriented corporate culture, collaboration as equals and steady knowledge transfer ■ Individually tailored onboarding program including a mentoring program ■ Sustainable career support with our career model and individual development programs ■ Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities ■ 25% employer contribution to the company pension scheme as well as other attractive pension offers (e.g. lifetime working account) Do you love challenges? The Staffing Coordinator is an internal delivery role and reports directly to the Service Owner. His or her main responsibility is to ensure that delivery requests coming from the Global Service Area Manager are staffed with the best fitting people to achieve best possible delivery results. To ensure this, the Staffing Coordinator considers different constrains like personnel, time and organizational related needs and actively balances resources and capacities. The Staffing Coordinator is responsible for: ■ Operational resource planning and scheduling on daily basis, even possible changes at short notice and assigning resources to Queues/Projects/etc. ■ Mid-to-long-term planning of capacity needs and availability considering group member’s availability and skills ■ Managing availability together with Global Service Managers, Service Owners and Delivery Organization for additional resources ■ Maintains central capacity and availability related information about resources ■ Reporting tasks regarding utilization, forecasting (shifts, projects, tasks) ■ Support resources in delivery unit onboarding processes ■ Monitor ticket queues and interact with delivery teams to ensure service level agreements are met ■ Support our Global SAP business by handling SAP requests, orders and C-Users Convince us with your potential ■ Work experience of at least 1 year, most preferable in AMS service area, working in a ticket based working environment or experience in assistant positions ■ Effective and business fluent communication skills in German and English, both written and spoken ■ High degree of reliability and thoroughness ■ Creativity and joy in planning ■ Good skills in operating MS Excel for reporting Do you have questions? We are looking forward to receiving your application documents (cover letter, CV) stating the earliest date you could start. Get empowered by NTT DATA Business Solutions! Falk Bierig Tel.: (Germany +49) 351209621580 E-Mail: careers-solutions-de@nttdata.com We believe that diversity is essential for a strong innovaive company like NTT DATA Business Solutions, so we like to attract as many different people as possible. We transform. SAP® solutions into Value.